Doonan® Announces New Agreement with New Life Transport Parts Center
(Trailer Technician) – Doonan Specialized Trailer, LLC (“Doonan”) is pleased to announce that it has entered into an agreement with New Life Transport Parts Center (“New Life”) to outsource the handling of all trailer parts sales. New Life was founded in 1974 and has become one of the largest OES and aftermarket parts businesses in the industry. New Life and it’s parent company HTI have sales in excess of $450 million and over 600 employees operating from 25 different locations across the US.
Beyond their size and experience, New Life is also bringing technology to the table. New Life is merging over 2.5 million Doonan bill of material records for trailers built since 2000 with data from original equipment manufacturers (“OEMs”) such as Hendrickson, Cush, Holland, Jost, Haldex, Grote, Truck‐lite, and many more. This merger of data will provide for rapid component level detail of key parts that Doonan may have purchased as a single assembly. Allowing both Doonan Dealers and end‐ customers to purchase OEM component level replacement parts without waiting for a Doonan representative to manually research what part is required.
Furthermore, this arrangement will be a benefit to all parties involved. Doonan Dealers and end‐customers will have the ability to purchase both Doonan manufactured parts and OEM trailer parts from a single source. Doonan representatives will no longer spend time researching part numbers for customers on products that it does not even sell. New Life will have access to new customers eager to buy parts. Under the new agreement, Doonan Dealers or end‐customer may contact New Life directly, where a New Life representative will assist them with all their parts needs.
For Doonan dealers who already have a New Life login, you may access Doonan bill of material information, and part availability via the New Life web portal at www.parts123sc.com/newlife/login.htm. If you do not have a login, please email [email protected] to be set up. Also dealers can contact the New Life Transport Parts sales team at 800‐748‐0555 M‐F 8am – 5pm EST or send inquiries via email to [email protected]. All new orders will be fulfilled by New Life. All payments on invoices issued by New Life should be remitted to New Life. All credit terms for parts sales will be at the sole discretion of New Life. Also please note, any Doonan trailer warranty claims must be filed through Doonan directly.
As with any change, there will certainly be transitional issues implementing the agreement, however, both parties are excited about the opportunity to better serve their customers.